Is your Factory Shop open?

Our factory shop is now permanently closed. For a list of St. Eval stockists closest to you, please contact our Customer Services team via email info@st-eval.com.

What wax do you use in your candles?

Our wax is a unique blend of both mineral and vegetable waxes.  

In our experience, we have found that our wax blend delivers superior quality for a stable, consistent burn.  All our candles are tested to the highest UK safety standard in our science lab to ensure they have an excellent fragrance throw, stability and beautiful appearance.

What are the key differences between paraffin wax and other waxes, such as soy?

All types of wax have their strengths and weaknesses, including paraffin and soy. When it comes to looking for the perfect candle wax, there is no simple answer. There are a multitude of considerations which need to be balanced such as appearance, burn performance, stability and importantly no sooting, smoking, tunnelling or clubbing. As well as these key attributes, it is important the wax looks good naturally and has a great cold and hot throw performance too. Candle making really is a fine art!

For more information, please visit    'Making Candles'.

Are your candles tested on animals?

Our candles are not tested on animals and the wax does not contain any animal products. 

How long will my order take to reach me?

Our standard UK delivery takes 3-5 working days to reach you from dispatch. International orders can take 7-14 working days to arrive so please make sure you place your order allowing plenty of time.

There is a problem with my order.  What should I do?

As we are only human, sometimes mistakes do happen. If you have received your order and there is something not quite right, please let us know right away so we can rectify it for you. You can call our friendly Customer Service team on 01841 540 850 or send an email to info@st-eval.com.

I've made a mistake on my order.  Can I make an amendment?

Unfortunately, we are unable to make amendments after you have placed your order. We apologise for any inconvenience. 

How do I exchange or return an item from my St Eval order?

If you've changed your mind, unused items in perfect condition can be returned to us at the address below. Please note that return postage is at your own cost. We're unfortunately unable to offer an exchange service at this time
 
Return Address
St Eval Candle Company
Engollan
Cornwall
PL27 7UL
United Kingdom
 
We want you to love your order. If your items arrive damaged, broken, or not quite right, please get in touch as soon as possible and we'll do our best to help.
 
Simply get in touch with our team by emailing info@st-eval.com or calling 01841 540 850. Please keep any original packaging and damaged items until we’ve confirmed the next steps.

How long will my return take to process?

We are usually pretty quick to process your returns, but please do bear in mind that there may be delays during very busy periods, such as sales. We aim to process your returns within 1 week but it may take up to 2 weeks.

The item I want is showing as out of stock.  Do you have any left?

We restock regularly however, there are occasionally items out of stock. If an item is out of stock and due to come back into stock, there will be an email notification option on the product page. Simply enter your email to be notified as soon as this product is available to purchase again on our website, it's that simple.  

When is the next St Eval Sale?

We know everyone loves a bargain and we do run sales from time-to-time.  The best way to keep informed is to make sure you are signed up to our newsletter and keep a keen eye on our Facebook and Instagram pages. 

How can I ensure candle safety?

Our candles come with a safety label.  This is to ensure our customers are well informed on the correct and sensible use of our products.  In addition to standard safety guidelines, please see  Candle Safety for good advice on using candles.

What ingredients are in your Reed Diffusers? 

Our Reed Diffusers contain a mixture of MMB and fragrance. The MMB (3-Methoxy-3-Methyl-1Butanol) we use is an eco-friendly solution which is non-toxic, has low colouration and good biodegradability. It is listed as an eco-friendly solvent on the CleanGredients website and is commonly used across home fragrancing in products such as air fresheners, laundry detergents and hand cleaning such as sanitisers. 

CAUTION: Keep out of reach of children and animals at all times. Not for consumption, if swallowed, seek medical advice. Please retain packaging for future reference.

How do I get the most out of my Reed Diffuser? 

In normal conditions, our Reed Diffusers last up to 3 months. To use, carefully decant the oil from the refill bottle into the glass display bottle, insert the reeds and enjoy. You can extend the use of the reeds by turning them carefully over and exposing the reeds that were in the oil to boost the scent. In addition, when purchasing a new refill oil always use new reeds as your old ones will have become saturated.

We recommend turning the reeds after a week so that the reeds become fully immersed in oil. This way, you will get the full fragrance being dispersed.

How do I subscribe to the newsletter?

We’re so happy that you want to hear from us! It is quick and easy to sign-up to our newsletter and be the first to hear our latest news, product launches and special offers.

Once you fill in your details, you will be sent an email receipt confirming your subscription. After your subscription has been confirmed, you will then receive our welcome email with a 10% discount code as a thank you. There may be a small delay in receiving this second email, and sometimes it can be caught in your spam and junk folders. To redeem your 10% discount, simply enter the code that you received in your welcome email at the checkout.

And that’s it! Enjoy beautifully curated content that will delight your senses, ignite your imagination and keep you feeling inspired.

Do you have a Refer a Friend program?

Yes, we do! You can learn more about our refer-a-friend campaign here. Share us with a friend and we'll treat you both to a great discount. Simply share your unique referral code to give 15% off for a friend, and earn 15% off for yourself. T&C's apply. *Minimum spend £30.

How can I find information about product recalls?

At St Eval, the safety and wellbeing of our customers is our highest priority. In the rare event that we need to recall a product, detailed information will be posted on our dedicated Product Recall page here.

If you have any specific questions about a product recall, please contact our Customer Service team at info@st-eval.com.