Please be aware that during sales, promotions, and bank holidays, lead times may increase.
FREE UK EXPRESS DELIVERY (UK Mainland* only) £50+
UK Express Delivery (UK Mainland* only) £6.95
DPD Express Tracked Delivery (1-2 working days)
Orders placed by 3pm Monday to Friday will be delivered within 1 to 2 working days. For orders placed after 3pm, please allow an extra day. Excludes Saturday and Sunday delivery. Once your order has been dispatched, you will receive an email to confirm and a tracking number.
*England, Scotland & Wales, excluding some regional areas of Scotland, the Highlands and Islands.
UK Standard (incl. Highlands, N. Ireland, Jersey, Guernsey, Isle of Man & Isle of Wight) £3.95
Evri Standard Tracked Delivery (3-5 working days)
Once your order has been dispatched, you will receive an email to confirm and a tracking number.
North America (Canada & USA), Australia and New Zealand
Tracked DHL (signature required) (7-14 working days)
** Does not include customs duty, local taxes & handling charges
Shipping cost for international orders is determined by weight.
How do I return or exchange an item from my St Eval order?
If you've changed your mind, unused items in perfect condition can be returned to us at the address below. Please note that return postage is at your own cost. We're unfortunately unable to offer an exchange service at this time
Return Address
St Eval Candle Company
Engollan
Cornwall
PL27 7UL
United Kingdom
We want you to love your order. If your items arrive damaged, broken, or not quite right, please get in touch as soon as possible and we'll do our best to help.
Simply get in touch with our team by emailing info@st-eval.com or calling 01841 540 850. Please keep any original packaging and damaged items until we’ve confirmed the next steps.
We can only offer refund for products purchased at st-eval.com. If you have purchased from one of our retailers, you will have to contact them directly.
How long will my return take to process?
We do our best to process returns as quickly as possible. Most are completed within a week, but please allow up to two weeks during busy times, such as sales or seasonal periods. Thank you for your patience, and rest assured we’ll keep you updated along the way.